At Hold & Keep, we take pride in carefully crafting your personalized products and ensuring they arrive safely at your door. Below, you’ll find important details about our shipping process, rates, and timelines.


Order Processing

  • Each order is custom-made with care. Most orders are ready to ship within 2-3 business days.
  • Processing times may be slightly longer during holidays or periods of high order volume.
  • You will receive email notifications with updates on your order status, including tracking information once your package ships.

If you need to update your shipping information, please contact us at hello@holdandkeep.com as soon as possible. We’ll do our best to accommodate changes if your order hasn’t been packed yet.


Domestic Shipping (U.S.)

  • Shipping Rates: Shipping rates vary depending on your location and the size of your order. The exact shipping cost will be calculated at checkout.
  • Delivery Time:
    • Continental U.S.: 2-5 business days.
    • Alaska and Hawaii: Up to 7 business days.
  • Carrier: We primarily use USPS for shipping, ensuring reliable delivery to your address.

Need expedited shipping? Contact us at hello@holdandkeep.com to explore faster shipping options.


International Shipping

  • We are proud to ship to most countries around the world.
  • Shipping Rates: Shipping rates vary based on destination and will be calculated during checkout.
  • Delivery Time: International delivery times vary depending on your location, typically ranging from 2-4 weeks.
  • Customs Fees: Any customs fees, import duties, or taxes are the responsibility of the recipient. These fees vary by country, and we recommend checking your local regulations for more information.

If you don’t see your country listed at checkout, contact us at hello@holdandkeep.com, and we’ll assist you in finding a solution.


Additional Information

  • Lost or Delayed Packages: While we strive to ensure timely delivery, delays can occasionally occur due to factors outside our control, such as carrier delays or customs processing. If your package appears lost or delayed, please reach out to us for assistance.
  • Tracking Your Order: Once your order ships, you’ll receive a tracking number to monitor your package’s journey.
  • Holiday Shipping: During busy holiday seasons, we recommend placing orders early to ensure timely delivery.

If you have any questions or concerns about your shipment, don’t hesitate to contact us at hello@holdandkeep.com. We’re here to ensure your memories are delivered with care.