At Hold & Keep ("we," "our," or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website www.holdandkeep.com, make a purchase, or interact with our services.

By using our website, you consent to the practices described in this policy.


1. Information We Collect

We may collect the following types of information from you:

  • Personal Identification Information: Name, email address, mailing address, phone number, and payment details.
  • Technical Data: IP address, browser type, device information, and browsing behavior on our site.
  • Order Information: Details of your purchases, including product preferences, shipping details, and payment history.
  • User Content: Any images or custom content you upload for personalized products.


2. How We Use Your Information

We use your information for purposes such as:

  • Processing and fulfilling your orders.
  • Sending order confirmations and updates.
  • Providing customer support and responding to inquiries.
  • Sending promotional materials (if you opt-in).
  • Improving our website and services based on user behavior and feedback.


3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: Third-party vendors who assist with fulfilling orders, processing payments, or hosting our website.
  • Legal Obligations: When required to comply with laws, regulations, or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
  • Aggregated Data: We may share anonymized or aggregated data that cannot identify individuals for analytics or business purposes.


4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to safeguard your data, we cannot guarantee its absolute security.


5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
  • Marketing Opt-Out: Unsubscribe from promotional emails by clicking the "Unsubscribe" link in any email or contacting us.

To exercise your rights, please email us at hello@holdandkeep.com.


6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies allow us to:

  • Recognize you when you return to our site.
  • Provide personalized product recommendations.
  • Analyze website performance.

You can disable cookies through your browser settings. Please note, however, that some website features may not function properly if cookies are disabled.


7. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at hello@holdandkeep.com, and we will promptly delete it.


8. International Data Transfers

Your information may be stored or processed on servers located outside your country. By using our website or providing your information, you consent to such transfers. Where required, we will ensure that such transfers comply with applicable laws and implement appropriate safeguards.


9. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or to protect our legitimate interests.


10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their policies before providing personal information.


11. Do Not Track Signals

Our website does not currently respond to Do Not Track (DNT) signals from browsers. However, we provide options to opt out of cookies and marketing communications.


12. Complaints

If you believe your personal data has been handled improperly, you may contact us at hello@holdandkeep.com. You may also file a complaint with your local data protection authority.


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.


14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Hold & Keep
Email: hello@holdandkeep.com
Website: www.holdandkeep.com

Last Updated: 11/17/2024